How Managed Services Work  
 
Our Service Plans  
About Rescott Managed Services  
Contact Rescott Managed Services  

Call Us: (317) 816-0700      

 
 

Starting at just $15 per workstation per month, we can manage everything related to your desktops, networks and servers.

Rescott provides specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching anti-virus updates, software deployments, vulnerability analyses, help desk support, on-site support and much more. We have teams of certified engineers and technicians delivering high levels of IT support from our network operations center 24x7.

We believe in proactive monitoring and preventative maintenance. We work hard towards making your systems work optimally. It sets you free from the worries of cost and downtime, allowing you to focus on our core business. It's stress-free support for a fixed monthly fee- and no long term contract.

We offer three service levels- Silver, Gold and Platinum. Below is our Platinum level solution. For more info on our other service levels, click here for a PDF. Compare this to your current break/fix plan.


Hourly On Site Rate***

Service Calls Free,
Additional Projects/ Consulting Call Us

Emergency Response Fee

Included

Emergency Response Time

1 hour or less guaranteed

On-site scheduling of echnician

Same day

Phone and Remote Support Sessions

Included

24-7 Remote Monitoring

  1. Server stability and performance
  2. Notification of unusual events
  3. Daily back up monitoring (supported backup s/w)
  4. Daily firewall monitoring

Included

Server Preventive Maintenance

  1. Operating System
  2. Active Directory
  3. SQL
  4. Exchange
  5. Server Logs
  6. Patch Assessment & Management
  7. Service Pack Installation

Included

Executive Summary Monthly Report

Included

Commercial grade anti-virus/anti-spyware software for server and PCs

Included

Virus Definition Updates

Included

Spyware monitoring and removal

Included

Creation of AUP (acceptable user policy)

Included

Quarterly review and planning meeting

Included

Quarterly on-site audit and network tune-up

Included

Temporary file deletion and machine cleaning

Included

Desktop OS Patch Management

Included

Desktop disk monitoring

Included

Adding and removing users

Included

Unlimited software upgrades*

Included

Online custom client portal

Included

Remote secure offsite backup of server data

Included- MozyPro
Server license + 5GB of Data/Mo.

Physical virus removal and cleaning if antivirus software cannot delete virus

Included

Installation of new hardware and software*

Included

Recovery of server in case of complete disaster

Included

Loaner PC/Server

Included

Vendor liaison*

Included

Shopping and ordering warranty parts*

Included

100% No-Hassle Guarantee

Included

You Save:

Yourself from  IT Stress!

 
 
 

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