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Managing and troubleshooting desktops, networks,
servers and IT security is rarely seen as a core
activity by SMBs. Some of the questions which come
to your mind are like- "Does hiring a full-time IT
support specialist make sense? Can I pay a
predictable monthly price rather than being at the
mercy of IT support charges paid by the hour? How
can I reduce downtime, poor performance and IT
security breaches without blowing my budget?"
Relax! You are not alone!
Introduction
Play it smart with RESCOTT STRESS-FREE NETWORKS, a set
of comprehensive IT management services at a
predictable and affordable monthly cost. RESCOTT STRESS-FREE NETWORKS provides top-class IT services and
a sophisticated set of IT management tools,
currently available only to Fortune 1000 companies.
You get all of this without huge up-front investment
or committing to long term contracts. Furthermore,
Start up time is minimal. Our technology allows us
to proactively fix issues before they turn into
problems and instantaneously attend to a problem to
prevent disaster. Experience a higher level of
service with RESCOTT STRESS-FREE NETWORKS with the trust
and integrity you expect in a business partner.
Given the fact that we charge a predictable monthly
cost, we profit when our customers have less
problems rather than more.
What
We Offer?
Broadly speaking, we manage everything related to
your desktops, networks and servers. RESCOTT STRESS-FREE NETWORKS provides specialized SQL database
monitoring, e-mail protection and management,
network management, server maintenance, desktop
support, performance monitoring, patching,
anti-virus updates, software deployments and much
more. We have teams of certified engineers and
technicians delivering high levels of IT support
from our Network Operations Center on 24x7x365.
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Server & Network Management |
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Desktop Support |
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Security Management |
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Windows 2000/2003/2008 Server support and
proactive maintenance.
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Troubleshooting any alert that arises while
monitoring systems.
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Weekly check for viruses and event logs to
identify problems and troubleshoot them.
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Check and patch-up all security holes and
verify data backup.
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Management of all Hubs, Switches and other
network devices. |
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Regularly deploy patches and update virus
definitions.
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Perform desktop tunings like Defrag,
Scandisk, Paging file optimizations,
bottlenecks etc.
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Deploy updates to software and service
packs.
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Extend end-user technical support. |
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Proactive firewall maintenance and
troubleshooting when problem arises.
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Maintain logs of intrusion attempts from
outside influences.
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Continuous filtering for bugs, Spyware,
Malware and other threats.
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Proactive monitoring of e-mails for spam and
viruses before they can affect the system. |
How
You Benefit
RESCOTT STRESS-FREE NETWORKS believes in proactive
monitoring and preventive maintenance. We work
towards making your systems work optimally. It sets
you free from all the worries of cost and downtime
and allows you to focus on your core business. You
get affordable bills delivered consistently.
Some of the benefits you get from RESCOTT STRESS-FREE NETWORKS are:
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“Our
average time to resolve an IT problem from
start to finish is 22 minutes.” |
Preventive approach and Quick Response
- Reduce IT downtime
and security issues by over 70% via
proactive management.
- Cut the attend
time to a problem to less than 5 minutes
via our remote management technology.
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Access to top notch expertise
- Your IT
infrastructure is supported by a team of
highly specialized and experienced
engineers working from our Network
Operations Center. You are relieved from
being at the mercy of a technology
"generalist".
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“We
have been able to resolve 93% of IT issues
remotely and proactively.” |
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On
average, we have delivered savings of more
than 35% to our customers in terms of IT
support costs. |
Access to superior IT Management technology
- We use SAAZ, a
high-end IT management platform being
used by companies such as Sony, LG and
Carnegie Mellon.
- SAAZ is an
integrated set of tools to proactively
monitor, manage and protect your
network.
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Lower and Predictable IT costs
- A predictable
monthly cost that can be budgeted with
no surprises.
- Eliminates the
need to build in-house expertise on IT
infrastructure and security technology.
- Provides economies
of scale that let small and medium
businesses get "Fortune 500 class" IT
management and support at an affordable
cost.
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“We
use the ‘SAAZ’ as IT management tool which
is being used by companies like Sony, LG and
CMU”. |
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How
Our Managed Services Work
- When RESCOTT STRESS-FREE NETWORKS engages with you, the first step is to
assess the network, perform improvements and
create network usage policies. It takes all
necessary steps to create standardization for
ease of use and administration. We want to make
the network easy to use for you and easy to
manage for us.
- Using SAAZ the engineers
at the Rescott Network Operations Center perform
preventive maintenance tasks such as deploying
anti-virus updates, patches, removal of spyware,
"cleaning" of machines, tuning of servers,
updating firewall rules and much more to keep
the client's network running optimally.
- When an end user
encounters a problem, he or she calls a
toll-free number and an engineer at the Rescott
Network Operations Center responds. The engineer
assists the user or when necessary, with
permission of the user, the engineer takes
remote control of the machine and resolves the
problem directly. In our experience we have been
able to resolve close of 93% of all user issues
remotely.
- Should the issue be such
that it cannot be resolved remotely (as is the
case with failure of hardware), RESCOTT
dispatches a technician to your site.
- Data collected by the
management services is analyzed and converted into
meaningful reports which are available online
for you to see. RESCOTT reviews the reports
with you to identify incorrect usage or
potential security problems and to make
improvements to the network.
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